FAQ

Interchangeable issues:

My needles keep coming unscrewed.

1. They are not tightened enough. Use a piece of gripper or a rubber band to tighten your needles.

2. Some knitters hold the working needle so that the end butts into their palm. This prevents the cable from swiveling and can unscrew the needles.

My cable won’t connect to the needle.

1. There is dust in the threads of the connector. Blowing air into the connector will remove the dust.

2. The cable end is not all the way up into the connector. Tug on the cable.

3. Once in a blue moon, connectors are made with no threads inside. If this is the case, you need a new cable.

My cable won’t swivel.

1. The cable end is not all the way up into the connector. Tug on the cable.

2. The cable end was crimped too much. Push the cable through the connector and trim a bit off the crimp (nail clippers work great for this.

3. Some knitters will hold the working needle so that it butts into their palm. This can prevent the cable from swiveling.

My cable has a bend at the connector.

If you hold the working needle so that it rests up against your palm, the cable can get overly bent. If it is long enough to spare a half inch, pull the cable through the connect, clip to the bend, and then crimp the end of the cable with pliers. It only takes a little pressure to crimp enough to keep the cable in the connector.

I have one of the above problems, but I don’t want to mess with the cable. Repairs aren’t my thing.

Call or email us - we’ll send new cables.

My tip is cracked at the end.

One in 500 needles will have the glue line near the tip or the end of the needle. Most of these will never fail. We do our best to catch any that we feel might do so, but we can’t catch everything. We will replace the tip with a new pair.

I lost one tip. Can I order just one?

As our tips are made by hand, there are differences. For this reason, Tom will do tips in pairs only.

Do you make other sizes for your needles?

As soon as we can get production down to a more reasonable wait time, we will be adding US 3, 11, 13 and 15 to the interchangeable sets.

Other Issues:

What happened to the instructional pages?

For now, we have taken the instructional pages down. We’re simplifying. When time permits, we’ll make up PDF's that can be downloaded.

Phone: (802) 869-1880

DyakCraft

P O Box 721

Saxtons River, VT 05154

Email: tldiak@tds.net

Our Guarantee

We guarantee our needles to be free of manufacturing defects for as long as we are making them. If you encounter a problem with any of our products, please contact us by phone or email. We’ll do everything we can to make it right.