In order: Help for screws and cables, Interchangeable issues, Order/Shipping Times and Privacy
2. Place a drop of Super glue on a surface.
3. Tap the screw into the glue. It only takes a tiny bit of glue.
4. Insert connector with screw into the needle, wipe any excess away from the connector if it is still attached, and you are good to go!
To Change the Length of a Cable
1. Push the cable through the wide/threaded end of the connector.
2. Cut the cable on an angle. It has to be a clean cut made with sharp scissors (animal nail clippers are great for this!)
3. Squeeze the end lightly. You can use tweezers, pliers or whatever is handy. Running hot water on the end of the cable makes it much easier.
4. Pull the cable back up into the connector and make sure it is crimped enough to stay up in there and yet able to rotate. If it is too wide, trim the edge of the crimp.The Heavy Metal™ cables are so small that a tiny amount of pressure is all that is needed to flatten the cable just a bit.
My needles keep coming unscrewed.
1. They are not tightened enough. Use a piece of gripper or a rubber band to tighten your needles.
2. Some knitters hold the working needle so that the end butts into their palm. This prevents the cable from swiveling and can unscrew the needles.
My cable won’t connect to the needle.
1. There is dust in the threads of the connector. Blowing air into the connector will remove the dust.
2. The cable end is not all the way up into the connector. Tug on the cable.
3. You ordered and/or received the wrong type of cable for your needles. Please contact us.
4. Once in a blue moon, the connectors could be faulty. Please contact us.
My cable won’t swivel.
1. The cable end is not all the way up into the connector. Tug on the cable.
2. The cable end was crimped too much. Push the cable through the connector and trim a bit off the crimp (nail clippers work great for this.
3. Some knitters will hold the working needle so that it butts into their palm. This can prevent the cable from swiveling.
My cable has a bend at the connector.
If you hold the working needle so that it rests up against your palm, the cable can get overly bent. If it is long enough to spare a half inch, pull the cable through the connect, clip to the bend, and then crimp the end of the cable with pliers. It only takes a little pressure to crimp enough to keep the cable in the connector.
I have one of the above problems, but I don’t want to mess with it. Repairs aren’t my thing.
Call or email us.
My DymondWood tip is cracked at the threading.
One in 500 needles will have the glue line near the tip or the end of the needle. Most of these will never fail. We do our best to catch any that we feel might do so, but we can’t catch everything. We will replace the tip with a new pair for as long as we can.
I lost/broke/my-dog-ate one tip. Can I order just one? (Wood tips)
As our wood tips are made by hand, there are differences. For this reason, Tom will usually do tips in pairs only. For metal needles, we are happy to send just one.
We do our best to enter orders the following work day from receipt. At times, it can take an extra day or two if Linda is traveling. Once orders are entered, a sales order is emailed. (Please add firstname.lastname@example.org to your accepted list so that your sales order email and/or shipping notification email does not end up in your junk mail folder.)
Orders generally ship within a week. We are usually quicker than that, but for those times when we have special items or offerings and a lot of activity, that can extend to 7-8 working days.